Privacy Policy

We respect and are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR).

The following policies are only in effect for the web pages owned and operated by Total Training Support Limited, and does not include external links to third party websites.

Any reference herewith to Total Training Support Limited, also includes club66 professional, and the services of club66 professional. Total Training Support Limited is the sole proprietor of the club66 professional website.

We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulation (GDPR). For all our services, Total Training Support Limited is the data controller for your information.

Information We Collect

We use your information to deliver your purchases and provide our services to you. We also use technical information about your device, browser, and IP address to improve our services to you, to prevent and detect fraud, and to meet our legal obligations to you.

Your Personal Information

When you register an account with us, we use your personal information to allow us to process and fulfil your orders, to notify you of your order status, and to provide our online services to you. We collect and store:

  • Your full name.
  • Your address.
  • Your email and telephone number.

Information About Your Transactions

  • When you make a purchase, your contact information and card details are securely processed by our payment provider WorldPay.
  • We do not collect or store your card details, for your security.
  • We keep a record of your purchases to provide you with secure membership access to our services.
  • We keep a record of all payment transactions for fraud prevention purposes.

Your Membership Information

  • We store information about the products and modules you have purchased, to provide access to our services.
  • We also store information required to enable essential functionality on the website, like your test score history and questions you save for future reference.
  • We use your email address to send you optional information about your membership, like new forum topic notifications and renewal information.

Device and Website Usage Information

We automatically collect some standard information about your device and your browser to allow us to measure how visitors use our website and to improve our services to you. We do this in two ways:

  • We use Google Analytics to analyse how visitors use our website - this provides anonymised, aggregated information like the number of visits to the website, how long visits last, etc
  • We use a standard web server logfile to record technical information about all requests made to our website for performance and monitoring purposes.

Third Party Access to Your Information

We will not sell your personal information to any third parties. We will only disclose personal information and/or an IP address, when required to do so by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on Total Training Support,
  • Protect and defend the rights or property of Total Training Support and related properties, or visitors to the Total Training Support and related properties,
  • Identify persons who may be violating the law, Total Training Support website Terms of Service, the rights of third parties, or otherwise misusing Total Training Support or its related properties.

Total Training Support uses reasonable precautions to keep the information disclosed to us secure.

Links to Other Websites

If the Total Training Support website or the club66 professional website contains links to third party websites, Total Training Support is not responsible for the privacy practices or the content of such third party websites or advertisers.

Total Training Support does not share any of the individual personal information you provide Total Training Support with the third parties to which Total Training Support links.

Your Privacy

Please keep in mind that whenever you voluntarily disclose personal information online - for example through email, discussion forums, or elsewhere - that information can be collected and used by others.

In short, if you post personal information online so that is accessible to other members of the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you're online.

Your Rights

  • You have the right to request access to your personal information and information about how we process it (as described in this Privacy Policy)
  • You have the right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed (You can update your own information in the members area).
  • You have the right to request that we delete your data.
  • You have the right to move, copy or transfer your personal information.
  • You have the right to object to processing of your personal information.
  • You have the right to complain to your data protection regulator.

Your Consent To This Agreement

By purchasing from Total Training Support, you consent to the collection and use of information by the Total Training Support as specified above.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Use of Cookies

We use two types of cookies on our site:

  • Site functionality cookies: - we use these to enable you to navigate our website and use essential features like add to basket and account login security.
  • Site analytics cookies: - we use these to measure and analyse how visitors use our website, to improve our services to you.

By using our website you agree to the use of cookies on your browser for these purposes. To delete any cookies from your browser, please refer to the help section in your browser for instructions.

Further information about cookies can be found on the UK Information Commisioners Office website.

Contact Us

If you have any questions about this privacy policy, or wish to exercise any of the rights set out above:

You can email us at:

Our office address is:

Total Training Support Ltd
Cranfield Innovation Centre
Cranfield University Technology Park
University Way,
Cranfield,
Bedfordshire,
MK43 0BT
United Kingdom