Page 5 - Module 9 Look Inside
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Table of Content

   The need to take human factors into account __________________________________ 7

   The cost of maintenance error _______________________________________________ 7

   What is ‘human factors’? ___________________________________________________ 9

   Unique human factors issues in aviation maintenance __________________________ 11

   Incidents and accidents attributable to human factors/human error _______________ 13
      The statistics ___________________________________________________________ 13
      Japan Airlines, Boeing 747, 1985 ___________________________________________ 14
      Eastern Airlines, L-1011, 1983______________________________________________ 16
      Aloha Airlines, Boeing 737, 1988 ____________________________________________ 18
      British Airways, BAC 1-11, 1990 ____________________________________________ 20
      Air Midwest, Beech 1900D, 2003____________________________________________ 21
      Excalibur Airways, Airbus A230, 1993 ________________________________________ 24
      British Midland, Boeing 737-400, 1995 _______________________________________ 24

   The error chain __________________________________________________________ 27

   Murphy’s law ____________________________________________________________ 29
      Origin _________________________________________________________________ 29
      Murphy’s law or Sod’s law? ________________________________________________ 29

Total Training Support Ltd            1-5       Issue 2 – September 2016
© Copyright 2016            Module 9.1 General
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